The Bedford, New Hampshire, Department of Public Works (DPW) is responsible for maintaining all government department vehicles and equipment information, including recordkeeping. The department’s tracking service methods consist of paper documents, various informal communications, and vehicle ID data information. This method made work-history records nearly impossible to keep current. Without a digital tracking system, there was no simple way to analyze any data that was kept.
The Bedford team used the Chat Generative Pre-Trained Transformer (ChatGPT) artificial intelligence (AI) platform to develop a work-order system at no cost to the organization. By utilizing this cutting-edge technology, the Bedford DPW implemented better data management practices, applied scripted automation, and created a more robust system, including improving its call log system for the vehicle work-order system.
The project received an honorable mention in the Bold Steps category of the 2023 Build a Better Mousetrap National Recognition Program.
Learn more:
• Brandon Boisvert, 603-472-3070
• FHWA Build a Better Mousetrap